FAQ

Home care is often misunderstood, with many assuming it limits independence or is only for those in serious need. At Just Like Family, we take a holistic approach, tailoring our services to meet individual needs. This could mean helping with tasks like housekeeping, changing linens, or taking out the garbage—those everyday chores that can become burdensome. At other times, we step in when an extra pair of hands is needed, whether after surgery or during unexpected situations. We’re always happy to chat with families about how we can make life easier for them!

We believe in treating everyone as an individual. That’s why nothing about our services is “one-size-fits-all”—everything is shaped by conversations with you and your loved ones to ensure the perfect caregiver match and that our care plans help you thrive, not just get by. Additionally, we follow strict policies and procedures to ensure we deliver care that is both safe and of the highest quality.

We offer a free in-home assessment to get to know each other better, understand your needs, and familiarize ourselves with the environment where our caregivers will be working. We don’t require formal contracts—just simple customer agreements outlining cancellation policies and general expectations. This approach provides you with maximum flexibility.

“We are very happy with the service and care that Just Like Family Home Care have provided for us. Bukola and Fizzy are very professional and they genuinely care abut our dear friend Grace. Thank you for your service and we look forward to continuing to work with you throughout the coming year. Our sincere gratitude,” – Gerry and Nelson

“The services provided by Just Like Family are top notch. They have been taking excellent care of our loved one so that she can safely and comfortably looked after in her own home. The caregivers provide great peace of mind that all her physical and emotional needs are attend to with great compassion and care.” – Robin