FAQ

We schedule your assessment promptly and you can expect someone to either pick up the phone or return your call in less than 24 hours (often in only 10 minutes). We strive to have the assessment done within a week and services begin when it makes sense for you. In certain instances we have been able to start care within 24 hours.

Our caregivers in Richmond and Delta have diverse experience and educational backgrounds. Of course, several hold nursing qualifications from foreign countries. Overall our home care services team has health care aides, personal support workers, community support workers, housekeepers, and companions. It is important for us to have a diverse staff so that we can make the perfect match between our caregivers and our clients. We do have a nurse on staff, most of our clients require non-medical support.

Many families require support overnight. We provide whatever home care support is required and have many staff who are available for overnight to support your loved ones. The rate can vary on the needs and what the overall care plans look like. Regardless we always match our caregivers to the client and the care plan, to ensure that our team is able to succeed in providing the best care possible.

We have a diverse team that speaks many languages. Sometimes language can be even more critical with a hearing impairment, and we train our team on how to best communicate with individuals with hearing impairments and any other adjustments that need to be made. All of this is included in our detailed care plans. Also, we focus on the match! Language, hobbies, and many other attributes are taken into account when matching your loved ones.