FAQ

1. Free Assessment:
The process is straightforward! To start the home care, you may e-mail or call us regarding any inquiries that you may have about the home care for your loved one. We will then reach out to discuss the general needs and set a time for us to come in for an assessment. This allows us to understand your specific needs, preferences, and the level of care needed.

2. Tailored Care Plan:
Based on the assessment, we create a customized care plan that includes all the care needs of your loved one. Whether it’s assistance with daily activities, medication management, or personal care, our goal is to enhance the quality of life for your loved one.

3. Caregiver Matching:
Our team then takes the time to match you with a caregiver whose skills, personality, and expertise align with your care plan. We believe in building meaningful relationships between our clients and caregivers to foster a positive and supportive connection.

4. Flexible Scheduling:
We understand that circumstances may change, so we offer flexible scheduling to accommodate your needs. Our commitment is to provide reliable and consistent care that adapts to your lifestyle.

We offer a wide range of services tailored to meet the needs of your loved ones, including assistance with daily living activities, meal preparation, home support, personal care, medication management, companionship, respite care, overnight care, 24/7 live-in care, and specialized care for conditions such as Dementia/Alzheimer’s.

Yes, our caregivers undergo training through the HCA (Health Care Aide) or LPN (Licensed Practical Nurse) programs and are highly qualified to provide compassionate and professional care to our clients. We prioritize matching caregivers based on skills, experience, and compatibility with the client.

Our pricing is based on the level of care needed and the services provided. During the free assessment, we discuss your requirements while creating a customized care plan—which will then aid us in determining the costs per hour. We aim to offer fair pricing.

Coverage varies, but we can help guide you in the process of understanding insurance and funding options. Our team is knowledgeable about different funding options, such as Self Managed Care and CDHCI (Client Directed Home Care invoicing), and can assist you in maximizing available resources.

We understand that schedules can change. Our services are designed to be flexible, allowing you to adjust the timing and frequency of visits as needed. Our most effective method of communication is having client/client families on a text group chat with us – which allows us to quickly adapt to any changes or updates that may occur in care.

The safety of our clients is paramount. We implement safety protocols, conduct caregiver screenings and criminal record checks, obtain vulnerable sector checks, and provide ongoing training to ensure a secure and comfortable environment for our clients.

Absolutely! We provide 24/7 support, and you can reach our team in case of emergencies or urgent matters. Your peace of mind is important to us.