Testimonials:
Hear from our families
Our greatest reward is knowing we make a difference in the lives of those we support. Each day, we are committed to providing exceptional senior home care in Victoria, British Columbia, allowing families to rest easy.
The kindest staff I’ve had the pleasure of being with! They went above and beyond to make sure I was okay and safe :) Couldn’t recommend service more!!! Katy ColbyDecember 14, 2024 I can’t say enough good things about JLF Victoria. My mom lives in Sidney and we were waiting for a spot to open up in a home and needed some home support to bridge the gap. They came as a recommendation from our VIHA case manager and went above and beyond my expectation. So caring, so professional and approached the in home visits with such heart for my mom’s wellbeing. Pascal, the executive director, was stellar. Always available, would quickly follow up on requests and literally never dropped the ball. Shawn, the main home support person, developed a real relationship with my mom and it gave us such peace of mind to have her involved in my mom’s care. I highly recommend and encourage anyone in need of this service to confidently give these people a call. They were amazing! Atticus HarivelDecember 13, 2024 If you are still undecided about which Victoria Home Care service to hire, look no further than Just Like Family. I was with Just Like Family for just about 4 years. My routine was morning assistance with dressing/bathing and my evening routine was assistance with undressing and getting into bed. Once per week they cooked and cleaned and I was never disappointed with their efforts. There were several instances I needed immediate assistance, outside of the regular routine…let’s call them emergencies of the second kind…and they always came through. One time, the Executive Director himself came to my assistance a very short time after I called. How impressive is that? I was always treated with the utmost of respect by the Carers at Just Like Family. Personally, I especially enjoyed the Carers who were New Canadians. During my life I have acquired a brain load of information about Vancouver Island specifically and Canada in general - some useful, some not - that has been a pleasure to impart to such curious, intelligent minds! I use an electric wheelchair due to a physical disability. The Carers at Just Like Family are well trained in the use of slings and lifts, and will be sure to double check that your wheelchairs battery charger is plugged in, or that the battery for your overhead lift is on the battery charger. Whatever your needs or the needs of family members are, I’m sure that Just Like Family will accommodate. My comfort and peace of mind were their top priorities for me. All JLF’s Carers are attentive and will actually look for things to clean…rather than merely looking at things that need cleaning! Just Like Family will ensure your time with them, is time and money well spent. Best Regards, Brian LePas Brian LePasOctober 10, 2024 This company is exceptional. I was under a TPN order for months and was the first IV fed hospital at home care patient in Victoria! Without support from Just Like Family, I would have been extremely isolated. Quality of care was strictly monitored, and managers checked in with me on the regular. The company name is accurately eponymous, believe me! These people are wonderful. Oberer “Jude” TotpunktSeptember 20, 2024 My parents are super satisfied with the JLF team's services. Highly recommended 👍 Think And GrowSeptember 5, 2024 They're a great choice. I used them while on recovery from a fall. My home care provider was extremely attentive and caring, truly one of the nicest people I've ever met. Because of them, I recovered a lot faster and got the help I needed to walk again! louis priftakisFebruary 20, 2021 They were the only ones available when I really needed them. They provide first class service. They are the best. Richard OgmundsonFebruary 15, 2021
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My friend was reluctant to have “strangers” in her home and was worried that these helpers would not be able to handle her complex needs in a way that respected her dignity. Happily, this was not the case. She feels listened to and knows that if any problems arise, Just Like Family will try to solve them to her satisfaction. They go the distance and more.

I highly recommend Just like Family, they have taken such good care of my 99 year-old mother who is in a nursing home without any close relatives nearby. The communication line is always open whenever i have a query for them, or concern regarding my mother, and they are always quick to respond and assist.
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