100 Ways Just Like Family Home Care is Different

We want to raise the bar on the quality of Home Care in Canada.

Our care plans are not checklists. We listen.

We understand the complexity of family dynamics. We consider the family as well as the individual.

Our care plans consider more than just your physical health. Your lifestyle and overall well-being matter.

We spend the time to walk through the aging process and decisions at different stages. We are navigators.

When we visit a home, we look at prevention, not reaction.

We provide transparency to our clients through care notes.

We have regular quality assurance check-ins. We keep in touch and ensure top-quality care.

We actively seek new information and resources to share with our families to help them in their journey.

We provide a welcome kit to support everyone in the aging journey. We believe in providing resources for everyone (not just our clients).

The owners actually show up at your home!

We have dedicated caregivers for continuity of care and creating therapeutic relationships.

We specialize in matching caregivers and clients. Dog people are dog people, and cat people are cat people.

We create a buddy program so that when your primary caregiver is sick or travelling, you are still supported by someone you know.

We care about the “real” activities of daily living which include playing cards and going for walks.

We know life is not static. Your care should change with you.

We know that aging in your own home isn’t the right fit for everyone. We talk about this openly.

We put our clients first with a customized care plan.

We focus on fall prevention.

We fill in and navigate the gaps in our healthcare system with our clients.

We double-check all of our shifts.

We are responsive. We show up when people call in crisis.

We treat our clients as exceptions rather than rules.

We provide peace of mind that your loved one is being cared for.

We strive to fill last-minute shifts.

We take the rights of our clients seriously. Choice is their right.

Every client is treated as an individual.

Accuracy of our schedule and billing is critical. We get it right the first time.

We will never have a call centre. You are important!

The people who pick up the phone are the people who care for you. Our owners pick up the phone!

We are hands-on and provide custom care.

We read our caregivers’ care notes so that we can be more proactive with clients.

All caregivers are vulnerable-sector checked.

All caregivers are CPR certified.

We are HIPPA compliant.

We believe that prioritizing our caregivers has a positive ripple effect on our clients.

We actively give positive feedback to our caregivers that go above and beyond.

We prioritize our caregivers.

We are on the founding steering committee for the Home Care Personal Workers Association.

We drive our caregivers to their shifts when their car breaks down.

We know our caregivers’ stories.

We encourage growth of our caregivers by supporting them in advocacy work and job growth opportunities. We promote from within and create careers rather than jobs.

We are committed to longer shifts, creating better opportunities for our caregivers. This is a mutually beneficial way to operate.

We are supporting PSW (Personal Support Worker) advocacy work.

We are committed to increasing caregiver retention and job satisfaction.

Our Community Health Managers’ main role is to be advocates of our clients and caregivers.

We have a caregiver appreciation program where they are recognized nationally.

We have a high star rating on Indeed by our employees.

We promote internally and provide career advancement opportunities.

We have grief counselling for our caregivers.

We have training for our caregivers to empower them.

We put the safety of our caregivers at the forefront.

We host caregiver appreciation gatherings across the country.

We know our team members’ birthdays and anniversaries.

We have multiple locations that are Certified Living Wage Employers (and this number is growing).

We have locations that provide health spending accounts (and our number is growing).

Our franchise partners know each other.

We promote profit-sharing and employee ownership in our network.

We are disrupting the franchise system through our novel and justice-oriented recruitment policies.

We have a buddy system between our franchise partners that further supports learning and collaboration.

We select our franchise partners based on their values rather than their business acumen.

Values, alignment of learning, collaboration, and empowerment are woven into the franchise network—and celebrated.

Over 50% of our franchise partners are caregivers themselves and have lived experience.

Our CEO picks up the 1-800 number.

Our franchise partner meetings start with sharing what they are proud of rather than financials.

Our franchise partners value relationships over profit.

We are over 51% owned by charities.

Team dynamics are prioritized.

We value our franchise partners, providing training, leadership, and mentorship.

Two thirds of our franchise partners are female.

Resilience and sustainability of our team are more important than profits.

We want to change the narrative around aging.

We work with the wider social sector to support those aging in place.

We partner with other senior-focused organizations knowing that we can do better together.

We believe in a hand up rather than a hand out.

We are the first social acquisition in Canada by a coalition of charities.

The majority of our dividends are reinvested into social missions by our charitable investors

We are 100% owned by impact investors who are values-aligned.

We are a certified Buy Social Canada social enterprise.

We are a female-led business in the care sector.

We are on the radar of over 200 impact investors throughout North America watching what is possible.

There is excitement and passion about changing people’s lives.

Our Board of Director members are diverse, have lived experience, and are social justice oriented.

We have a theory of change.

We have a partnership with Social Economy Through Social Inclusion.

We are investigating technology and home care as an opportunity.

We are part of social finance discussions across Canada to support other social acquisitions and the growth of the social innovation ecosystem in Canada.

We partner with the non-profit sector in holding conversations about aging.

We are working with three universities on entering new markets, creating new service offerings, and being a case study for social finance.

We look for opportunities to be better every day. We are never satisfied.

We are a referred business by the Home Care Workers Co-op in Peterborough.

We have a partnership with and are part of the leadership of the Community Care Alliance, supporting care co-ops on a national level.

We partner with the social sector in holding conversations about social enterprise and what is possible.

We have a partnership with St Elizabeth Health Care, the largest non-profit home care organization in Canada.

Our franchise partners care more about the impact that they make than the money.

We are a referred business by the Insurance Corporation of BC.

There is a book written about us!

Our Community Health Managers actively support each other through peer discussions and checking in with one another.

We have industry experts share their knowledge at team meetings.

We have high ratings on Google reviews (highest and best reviews of any home care business in Canada).