You want the best for your family. Choosing a home care service provider is a big decision, but Just Like Family Home Care will help you navigate the journey each step of the way. We’ve answered some of the most commonly-asked questions below.

What home care services do you provide?

We provide support to seniors and their families across Canada. From companionship and outings to mobility assistance, our care plans are customized to meet your needs. For a full list of our services, please click here.

Does Just Like Family provide home care for seniors in my area?

With locations across Canada, we provide in-home care where you need it. You can find your local office by using our location finder here.

Why should I choose Just Like Family Home Care?

We hold ourselves to the highest standards, providing the best home care for seniors across Canada. We have more than a decade of experience and are unlike any home care service provider in Canada. We are a Certified Social Enterprise and the majority of our profits are re-invested into the community. We welcome you into our family and “walk the walk” each and every day.

I live in a facility. Am I eligible for support from Just Like Family?

Absolutely! We support many seniors in retirement homes, long-term care facilities, and hospitals. Our caregivers are here to fill in the gaps and commonly provide companionship, personal care, transportation assistance, and more.

Do you provide service to those who aren’t seniors?

Yes! Our services are available to anyone at any age. Whether you require help at home after surgery or mobility assistance, we are here to tend to your individual needs.

How are caregivers selected and trained?

Our caregivers undergo a rigorous selection process including background and reference checks. Each caregiver is trained to meet the specific needs of clients.

Will the same Just Like Family caregiver always support me? What if he or she is sick or on vacation?

We carefully match clients and caregivers so you will be able to build a caring, trusting relationship. You will have the same caregiver for every shift unless he or she is sick or on vacation. We have created a buddy program for the times your caregiver is unavailable. You will be supported by someone you know and trust.

Once I start receiving care, can I change my services or schedule?

Our customized care plans are always flexible and designed to meet your needs. You can make changes to your plan whenever you wish.

How can I see what care my family member has received?

Our families have access to our confidential client portal where they can read Care Notes that are created after each visit. Whether you live nearby or in another province, knowing how your loved one is being cared for provides peace of mind.

How do I get started?

We offer a free, local in-home assessment so you can meet our team and we can work with you to create a customized home care services plan. We will come to your home (or the home of your loved one) at your convenience. These visits are complimentary and there is no obligation.

More questions? Reach out to us anytime!
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Our no-obligation, FREE in-home consultation is a great way to get to know us
and find out how Just Like Family Home Care will help you and your family.

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