Caregiving
Client Directed Home Care (CDHC) Alberta: What Families Need to Know
Published: January 2023
Last Updated: June 2026
Trying to understand Alberta’s Client Directed Home Care (CDHC) program can feel overwhelming at first. Between assessments, funding approvals, Care Plans, and choosing a provider, many families aren’t quite sure where to begin.
The good news is that the program was designed to give Albertans more choice when it comes to receiving home care.
If you or a loved one qualify, Client Directed Home Care can help make home care more accessible while allowing you to choose an approved provider that best fits your needs, preferences, and schedule.
If you’re still exploring your options, you can learn more about our Home Care Services.
At Just Like Family Home Care, we’ve helped families navigate the program since it was introduced. Whether you’re exploring your options, waiting for an assessment, or have already been approved, we’re happy to walk you through the process.
Client Directed Home Care at a Glance
- Available to eligible Albertans who qualify for home care services
- Requires an assessment through Assisted Living Alberta for CDHC
- Allows clients to choose an approved home care provider
- Funding is administered through Alberta Blue Cross
- Approved providers can bill directly for eligible services
- Families are responsible for costs beyond approved funding amounts
What Is Client Directed Home Care?
Client Directed Home Care (CDHC) is a subsidized provincial program that gives eligible Albertans more control over how they receive home care services.
Rather than having care assigned through the traditional model, individuals can choose from a list of approved providers. Families receive approval for specific services and hours, and the approved home care provider invoices the program directly for those authorized supports.
For many families, this means having more say in who provides care, when services are delivered, and how support is coordinated.
The goal is simple: to help people remain safely and comfortably at home while receiving the support they need.
Who Is Eligible for Client Directed Home Care in Alberta?
To qualify for the program, individuals generally need to:
- Be an Alberta resident with a valid Alberta Health Care card
- Complete a home care assessment for the CDHC program
- Meet the eligibility requirements
If you’re unsure whether you qualify, a Case Manager from Assisted Living Alberta can help determine what programs and services may be available. You can call Health Link 811 in Alberta for more information.
Client Directed Home Care: More Choices, More Options for Families and Clients
Every family’s situation is different, but there are a few reasons people are drawn to the program. With services through Just Like Family Home Care, families receive:
More Choice
One of the biggest advantages is the ability to choose your own approved home care provider. Families can look for a provider whose approach, communication style, and services align with their needs.
More Consistency
When the same caregivers visit regularly, relationships have an opportunity to develop. Familiar faces often make it easier for clients to feel comfortable and supported. That consistency also means caregivers can become familiar with a client’s usual routines and well-being, making it easier to notice changes and communicate concerns early.
Greater Flexibility
Many families appreciate having more input into scheduling and care delivery, rather than fitting into a one-size-fits-all approach. This increased involvement gives individuals and families more choice in how care is provided, while supporting greater autonomy and independence.
Less Administrative Work
Working with an approved provider means you don’t have to recruit, schedule, supervise, or manage caregivers yourself. The provider takes care of those details while you remain involved in decisions about care.
What Services Can Be Covered?
The services available through Client Directed Home Care depend on an individual’s approved Care Plan.
Depending on your needs, support may include:
- Personal care support, which can include bathing and grooming, dressing, mobility support, and transfers
- Homemaking support, including laundry, meal preparation, cleaning, tidying, and organization
- Respite care which can include daytime, night, or overnight relief for unpaid primary caregivers
Your Case Manager will determine which services and hours are approved. Learn more about our Personal Care Services, Respite Care, and Homemaking Services, which may be included as part of your individualized care plan depending on your approved needs.
What Costs Are Not Covered?
While the program can significantly reduce the cost of home care, it is important to understand that funding may not cover every expense.
Clients may be responsible for:
- Any difference between the approved funding rate and a provider’s hourly rate
- Overtime rates, statutory holiday rates
- Additional hours beyond those approved or outside the terms of approval
- Services outside the approved Care Plan or services purchased outside of your zone
Your provider should be able to determine any potential out-of-pocket costs before care begins.
How Do I Apply for Client Directed Home Care?
If you are not currently receiving home care services, the first step is arranging an assessment through Assisted Living Alberta for CDHC.
If you already receive publicly funded home care (Free Community Home Care Program or Client Managed Program), speak with your Case Manager about whether the Client Directed Home Care may be a good fit for you and your family.
Not sure where to start? Our team can help answer questions about the process during a free in-home consultation.
I’ve Been Approved. What Happens Next?
Once approval is in place, the next steps are usually straightforward:
- Choose an approved home care provider. Just Like Family Home Care is an approved provider with 7 locations throughout Alberta.
- Meet with Just Like Family to discuss your needs and preferences.
- Complete any required documentation.
- Just Like Family will set up direct billing through Alberta Blue Cross.
- Together, we will develop a person-centred, customized Care Plan and schedule, ensuring consistency in care and carefully matching caregivers who are a good fit for your needs, preferences, and personality.
Many families are surprised by how quickly services can begin once the paperwork is complete.
Choosing the Right Home Care Provider
Not all home care providers operate in the same way.
When comparing providers, consider questions such as:
- Will I have consistent caregivers?
- How are caregivers screened and trained?
- What happens if my regular caregiver is unavailable?
- How will my family receive updates?
- Who do I contact if my needs change?
Finding the right fit can make a meaningful difference in your experience with home care.
For our answers to these questions, be sure to check out our FAQ page.
Why Families Choose Just Like Family Home Care
As an approved Client Directed Home Care provider, we help families throughout Alberta access professional, person-centred support at home.
Families often tell us they value:
- Consistent, carefully-matched caregivers so familiar faces become part of the routine
- Care plans tailored to each person’s unique needs, preferences, and goals
- Direct billing for approved services, reducing administrative burden for families
- Ongoing communication and collaboration with clients and families
- Access to resources, education, and additional supports to help navigate the care journey
- Locally owned and operated, supported by a National Canadian network
Most importantly, we believe home care should feel personal. We take the time to get to know the people we support, not just the tasks that need to be completed.
Frequently Asked Questions about Client Directed Home Care in Alberta (CDHC Program)
Can I choose my own home care provider?
Yes. Client Directed Home Care allows eligible Albertans to select an approved provider of their choice.
Can I switch providers?
In many situations, yes. Your Case Manager can explain the process and any requirements that apply.
Do I need to hire caregivers myself?
No. Approved providers are responsible for recruiting, screening, scheduling, and supervising caregivers.
Is Client Directed Home Care available throughout Alberta?
Yes, although the availability of specific providers may vary by community. Just Like Family has 7 locations across the province.
How much funding will I receive?
Funding is determined through the assessment process and is based on your approved care needs and Care Plan.
Need Help Understanding Your Options?
If you’re considering Client Directed Home Care, we’re happy to answer questions and help you understand what the process looks like.
Whether you’ve already been approved or are just beginning to explore home care, our team can help you determine the next steps and discuss the support that may be available.
Book a free in-home consultation with your local Just Like Family Home Care team.